VP Asset Management

Location: Alexandria, VA 22314

Work Arrangement: On-site

Employment Type: Full-time

Requisition ID: VPASS007811

Role Summary

The Vice President of Asset Management is responsible for ensuring the successful implementation of the goals and objectives of the Volunteers of America National Services (VOANS) Housing portfolio. This senior housing leadership position provides oversight for all aspects of asset management to ensure optimal performance across customer service, resident outcomes, financial performance, compliance, environmental performance, and physical performance. The role works with executive staff and the board of directors to analyze portfolio performance, develop operating strategy, and provide strategic input into overall housing strategy.

What You'll Do

Develop and implement operating strategy for the VOANS housing portfolio based on the organization's strategic plan
Analyze and report to the Board of Directors and senior leadership on portfolio-level metrics and outcomes data; identify trends and lead corrective actions
Provide strategic analysis on portfolio segments and individual sites for disposition, expansion, or other actions
Ensure all properties under asset management perform financially, achieve high REAC and MOR scores, and maintain tenant eligibility
Create and implement innovative approaches to housing operations and identify new business opportunities aligned with mission and margin objectives
Identify opportunities to improve customer service within the housing portfolio and between the National Office and Shared Housing Leadership Network
Analyze marketing and branding opportunities and lead implementation of new strategies aligned with VOA's strategic vision
Work with executive management to build consensus, establish confidence, and contribute to positive work culture
Lead outcomes-based, data-driven efforts toward meeting mission and margin objectives in conjunction with other departments
Provide strategic guidance to Asset Management, Data Management, Compliance, and Refinancing teams; assist in priority setting and resource identification
Coordinate efforts across Asset Management, Data Management, Compliance, and Refinancing to improve interdepartmental cooperation and customer service
Work with Human Resources to address staffing needs and employee relations; implement proactive strategies to maintain morale, ensure accountability, and promote employee satisfaction and engagement
Participate in hiring processes for operations staff as appropriate
Seek diversity in teams and support VOANS efforts to improve diversity, equity, and inclusion throughout the organization
Ensure high levels of customer service, technical knowledge, and performance from Asset Management, Data Management, Compliance, and Refinancing staff
Support professional development within teams and ensure alignment with VOA Housing University
Ensure complete and quality usage of existing technology including the asset management database
Ensure departments have written policies and processes to ensure consistency of operations, appropriate risk management, and employee accountability
Lead efforts to develop capacity for asset managing and operating market rate and other new product types with emphasis on financial performance
Coordinate with other departments to ensure strategies and policies achieve high-level mission and margin performance, risk management, and employee morale
Provide leadership to resolve conflicts and implement strategies ensuring accountability for communication and conflict resolution
Ensure teams provide timely and accurate information to coordinating departments and external stakeholders
Develop and manage yearly departmental budget; provide oversight and approval of departmental expenditures and classification
Advise executive staff regarding regulatory policy recommendations and advocacy efforts; participate in advocacy meetings and industry associations
Develop relationships and partnerships to support grassroots advocacy efforts that support access and engagement by housing residents
Establish and maintain effective relationships with key constituencies including executives, staff, and volunteers within Volunteers of America and affiliate leadership
Serve as liaison to representatives within federal and state regulatory agencies, non-profit community-based organizations, and advocacy groups
Ensure active community relations and involvement, including personal participation in community activities and professional associations
Ensure organizational representation in high visibility, positive impact funding source and regulatory agency forums and events
Stay current with industry changes and ensure progressive and effective techniques and philosophies are being implemented

Required Qualifications

Bachelor's degree from an accredited institution in business, architecture, engineering, or finance
Minimum of 10 years experience in the multifamily housing industry with specific real estate experience managing diverse property types, including affordable housing
Passion for Volunteers of America's mission combined with ability to deliver industry-leading management quality and achieve financial goals
Experience managing people and teams with ability to motivate staff toward shared strategic vision; ability to balance hands-on approach with strong delegation skills
Experience working collaboratively with internal and external teams and stakeholders; ability to motivate others across the organization
Strength of character and flexible style to work successfully with peers, staff, Board members, investors, and other professionals
Proven ability to implement strategic growth plans
Established industry relationships that support asset management excellence, organizational activities promotion, advocacy work, and portfolio growth
Experience in property asset management, financial analysis, insurance/risk management, accounting, valuation of income-producing real estate, capital markets, tax management, customer/client/regulator relations, and code and law
Excellent written, verbal, and interpersonal skills with strong analytical abilities including problem solving, persuasion, conflict management, and negotiating skills
Strong organizational skills with attention to detail and ability to manage multiple priorities and projects
Flexibility to adapt to constantly changing environment and maintain customer focus
Ability to work flexible hours and travel as required

Preferred Qualifications

Graduate degree in planning, real estate development, finance, or business

Compensation

$180,000–$190,000

Benefits

403(b) Retirement Plan, career scholarships, continuing career education and leadership programs, medical, dental and vision insurance, paid time off (vacation, holiday, and sick days), and NetSpend (early pay option to access up to 50% of earnings before payday).

Additional Information

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Volunteers of America National Services jobs

VP Asset Management