Case Manager - Permanent Housing

Location: Atlanta, GA

Employment Type: Full-time

Requisition ID: 1054

About the Employer

Quest Community Development Corporation is a nonprofit organization that builds strong communities and promotes social equity through collaboration and service integration. The organization focuses on community housing and development to create resilient, thriving neighborhoods, with a vision centered on establishing a collective impact model that uses affordable housing and a comprehensive service delivery hub to revitalize historically underserved communities in West Atlanta.

Role Summary

The Case Manager of Supportive Services plays a vital role in promoting housing stability, overall well-being, and self-sufficiency for clients by delivering person-centered supportive services and coordinating resources. This position assesses client needs, develops individualized service and support plans, coordinates access to community resources, and advocates for clients to ensure continuity of care and successful outcomes.

What You'll Do

Case Management & Client Support

Manage and maintain an assigned client caseload at a ratio of 1:30
Conduct comprehensive client assessments to identify needs, strengths, barriers, and goals
Develop individualized service and support plans with measurable objectives and follow-up actions
Provide ongoing case management, supportive counseling, and resource coordination
Assist clients with accessing housing, healthcare, behavioral health services, employment, education, transportation, and financial assistance resources
Advocate for clients to ensure access to appropriate services and community support
Monitor client progress and adjust support plans as needed
Conduct regular follow-up meetings and maintain consistent communication with clients
Support clients in developing independent living skills and self-sufficiency
Provide referrals to community providers and assist with service coordination

Crisis Intervention & Behavioral Health Support

Provide crisis intervention and immediate support during emergencies or high-risk situations
Assist clients with de-escalation, coping strategies, and problem-solving techniques
Support clients experiencing behavioral health, substance use, or housing instability concerns
Coordinate with mental health providers, hospitals, treatment centers, and emergency contacts when appropriate
Monitor client wellness and safety concerns and report significant changes to leadership as required
Encourage engagement in supportive services, recovery-oriented programming, and treatment recommendations

Documentation, Compliance & Administrative Responsibilities

Maintain accurate, timely, and complete case notes, assessments, service plans, referrals, and client documentation
Ensure compliance with agency standards, grant requirements, HUD/DBHDD regulations, and confidentiality policies
Enter and update client information within HMIS, ClientTrack, or other required systems
Review client files regularly to ensure documentation accuracy and program compliance
Assist with audits, reporting requirements, utilization tracking, and data collection
Maintain confidentiality of all protected clients and organizational information

Community Collaboration & Program Support

Build and maintain collaborative relationships with community agencies, providers, and referral partners
Participate in case staffing meetings and interdisciplinary team discussions
Assist with coordinating supportive groups, workshops, and resident engagement activities
Participate in community outreach events, resource fairs, and program initiatives
Support overall program operations and contribute to a positive, client-centered environment
Communicate effectively with internal teams, property management, and external providers regarding client needs and service coordination

Required Qualifications

Bachelor's degree, or a combination of four years of relevant work experience including training and education
Minimum of two years of relevant work experience in case management, supportive services, or a related human services field
Strong assessment, crisis intervention, de-escalation, and advocacy skills
Ability to exercise independent judgment, manage a caseload, and maintain accurate records
Excellent interpersonal, written, and verbal communication skills with diverse populations and community partners
Familiarity with HUD/DBHDD regulations, grant compliance, and confidentiality requirements

Preferred Qualifications

Master's degree in human services or a related field
Experience documenting in HMIS, ClientTrack, or comparable client data systems

Physical Requirements & Working Conditions

The work environment presents some physical risks; basic safety precautions must be adhered to. This is a full-time exempt position that may require occasional evening and weekend commitments. The position requires handling highly sensitive and confidential information, including client personal identifying information, financial records, medical and behavioral health documentation, housing information, and other protected records. Strict confidentiality and professional discretion are always required.

Compensation

$45,000–$50,000 annually

Benefits

60% employer-paid health coverage, Health Savings Account (HSA)/Healthcare Flexible Spending Account (FSA)/Dependent Care FSA, 100% employer-paid life insurance and long-term disability, voluntary benefits including vision, dental, AFLAC (hospital, short-term disability, cancer, and accident insurance), and 401(k), 4 personal days plus accrued PTO time, paid Christmas week vacation, and 11 paid holidays. Undergraduate and graduate educational tuition reimbursement available.

Equal Opportunity Statement

Quest Community Development Corporation is an equal opportunity employer and does not discriminate on the basis of sex, race, ethnicity, age, religion, social class, disability, or sexual orientation.

Quest Community Development Corporation jobs

Case Manager - Permanent Housing