About the Employer
Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology-driven organization. The company is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
Role Summary
The Community Development Finance Relationship Manager is responsible for the sales, service, and retention of complex community development investment customers for the Company's Community Reinvestment Act (CRA) Program. The incumbent develops new business and manages portfolios and credit quality for an assigned portfolio of commercial customers, with a primary focus on Low-Income Housing Tax Credits, New Market Tax Credits, Small Business Investment Company Private Equity Funds, and other alternative investments.
What You'll Do
- Develop new business and manage portfolios and credit quality for an assigned portfolio of commercial customers
- Act as primary business relationship owner for new, complex community development investments
- Lead the due diligence process on new investments, including conducting financial analysis and collaborating with credit professionals to produce credit memos
- Represent Santander in civic and community functions to enhance the organization's brand and develop expanded business
- Advise local management on strategies and action plans to fulfill CRA goals
- Drive development and execution of CRA Strategy to ensure performance against CRA goals
- Develop tactics within markets alongside local market management to accomplish CRA objectives
- Manage regulatory reviews to ensure Company CRA activities are sufficient to pass periodic compliance tests
- Develop and maintain solid relationships with community-based organizations, political leaders, state agencies, and advocacy groups
- Review, recommend, and refer complex community development loans and investments to business lines
- Prepare and communicate periodic self-assessments of the Company's CRA performance, including interpreting statistical results and recommending adjustments to business plans
- Ensure work is in compliance with applicable laws, regulations, and guidelines including Fair Lending, Know Your Customer, Bank Secrecy Act, and anti-money-laundering policies
- Lead reporting on the pipeline for potential community development investments
- Work with credit, compliance, and internal and external auditors to ensure investments are originated and managed within policy and applicable laws and regulations
- Monitor credit quality within assigned portfolios in partnership with portfolio management and take action as appropriate
- Identify, evaluate, structure, and document new investments and perform site visits to investment opportunities
- Serve as subject matter expert for qualifying loans, investments, and services for CRA credit
Required Qualifications
- Bachelor's Degree in Finance, Accounting, Business, or Economics (or equivalent work experience)
- 9+ years of direct Community Development Finance and Low-Income Housing Tax Credit (LIHTC) experience
- In-depth knowledge of CRA and Fair Lending regulations, including HMDA and ECOA
- Excellent sales, persuasion, and negotiation skills to represent the Company's interests and reach effective solutions
- Ability to influence others at an operational level regarding new concepts, practices, and approaches
- Demonstrated ability to manage public/private partnerships with excellent project management skills and the ability to build relationships across public, private, and not-for-profit sectors
- Demonstrated knowledge of Community Reinvestment Act compliance and best practices
- Extensive knowledge of community development best practices in affordable housing, economic development, and neighborhood revitalization
- Ability to communicate the Bank's CRA strategies, goals, current needs, and risk/reward appetite for community development loans and investments to market leadership and business unit managers
- Full understanding of the markets' demographic, geographic, economic, and political context as well as challenges the market faces under CRA
- Thorough knowledge of the CRA to advise the market on issues
- Ability to analyze and summarize large amounts of data, identify community needs through data analysis, and develop written documents outlining actionable strategies to address community needs
- Ability to understand the environment to facilitate identification and tracking of missed opportunities and potential new opportunities for community engagement and development
- Ability to represent the Bank in public and community forums
- Strong verbal and written communication skills and ability to communicate complex financial situations and ideas in a simple way
- Ability to understand the market's community development needs and the lending, investment, and service opportunities for low-to-moderate income individuals and areas
Preferred Qualifications
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
- Experience with Microsoft Office products
Physical Requirements & Working Conditions
Frequent minimal physical effort such as sitting, standing, and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Compensation
$127,500–$230,000, based on skills, experience, training, licensure, certifications, and location.
Benefits
Santander offers a fair and competitive rewards package designed to support employees, their families, and their well-being. Details available in the Santander Benefits guide.
Additional Information
We embrace a strong risk culture and all professionals at all levels are expected to take a proactive and responsible approach toward risk management.
This job description does not list all of the job duties of the position. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate employment at any time for any reason.
Equal Opportunity Statement
At Santander, we value and respect differences in our workforce. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
