Mortgage Processor
Location: Providence, Rhode Island
Work Arrangement: Hybrid
About the Employer
RIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a self-sustaining corporation and receives no state funding for operations.
Role Summary
We are seeking a skilled Mortgage Processor to join our Homeownership Department. In this role, you will manage the accurate and timely processing of residential mortgage applications, deliver exceptional customer service, and monitor each loan from origination to closing to ensure compliance with all program guidelines. This hybrid position is based in Providence, Rhode Island, where you will be an integral part of our Homeownership team.
What You'll Do
- Review residential mortgage loan applications and automated underwriting findings for accuracy, completeness, and compliance with investor, RIHousing program, and underwriting guidelines
- Verify application information through third-party sources; conduct regular follow-up with external parties; maintain tracking logs; and ensure data integrity within the loan origination system
- Ensure all loan-level documents are completed in a timely manner, including required application documents, TRID disclosure forms, Loan Estimates, changed-circumstance documentation, and customer correspondence
- Perform asset and credit analysis of mortgage applications prior to submitting files to the manager for pre-underwriting review
- Maintain ongoing communication with customers, Loan Officers, and Realtors throughout the processing period; respond to inquiries; request additional information as needed; prepare weekly status reports; and communicate underwriting decisions to all parties
- Complete a final review to confirm that all loan commitment conditions have been satisfied and notify the borrower, Loan Officer, and Realtor once conditions are cleared and the file is sent to scheduling and closing
- Support the Quality Control department with pre-closing and post-closing analyses
Required Qualifications
- Four years of residential mortgage loan processing experience or equivalent mortgage industry experience
- Working knowledge of FHLMC, FNMA, FHA, VA, and MI guidelines
- Strong communication, computer, organizational, and problem-solving skills
Preferred Qualifications
- Associate's degree in real estate, business administration, or related field
Compensation
$51,896–$62,276. This pay range represents the base annual full-time salary for all positions within this job grade. The actual salary offered will depend on factors such as experience, education, and other job-related qualifications.
Benefits
Medical, dental, vision, and life insurance; paid time off; retirement options; parking stipend; flexible work hours; education reimbursement; onsite fitness classes; volunteer days; mentorship program; lunch and learn series; and employee recognition programs.
Additional Information
RIHousing is a mission-driven organization and a dedicated workforce winner of "Best Places to Work" 2016, 2018, 2019, 2021–2025; Greater Providence Chamber of Commerce Worksite Health Award 2013–2025; and PBN's Healthiest Employers of RI 2025.
