Family Self Sufficiency Coordinator
Location: Providence, RI
Employment Type: Full-time
Requisition ID: 1583
About the Employer
RIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a self-sustaining corporation and receives no state funding for operations.
Role Summary
This hybrid position in Providence, Rhode Island is responsible for the cost-effective administration of the Family Self-Sufficiency (FSS) program, including managing an active caseload, recruiting participants, coordinating services, maintaining accurate documentation, and ensuring compliance with HUD and RIHousing requirements. The Coordinator will enter and maintain data in YARDI and HUD systems.
What You'll Do
- Process FSS applications and prepare participants for enrollment by explaining program regulations and expectations
- Meet with new participants to complete the Contract of Participation, send welcome materials, and establish Individual Training and Services Plans (ITSPs) with realistic and achievable goals
- Provide ongoing coaching and guidance related to financial literacy, education, employment, and other self-sufficiency goals over the five-year contract term
- Document all participant activities and services provided in client files
- Work with HCV and PBV teams to ensure accurate income reporting and to establish and maintain FSS escrow accounts
- Verify escrow calculations, address corrections promptly, and coordinate with the finance team for escrow disbursements
- Ensure accurate and timely data entry in YARDI and submission to HUD's PIC system, including processing enrollments, updates, and exits
- Escalate any discrepancies in income, household composition, or escrow data to the appropriate teams
- Attend Program Coordinating Committee meetings to build partnerships and strengthen referral resources
- Recruit participants through targeted outreach, events, and briefings, and identify current participants to share success stories for promotional materials
- Obtain certification as a Resident Service Coordinator and attend training in coaching and case management
- Perform special assignments, serve on task forces, and make presentations about the FSS program as needed
- Build strong partnerships with public housing authorities, community organizations, and other service providers to enhance referral networks and participant support
- Maintain complete and accurate participant documentation, forms, and reports in compliance with program requirements
Required Qualifications
- Minimum three years of experience in social services, particularly family counseling with "at-risk" populations
- Working knowledge of the Housing Choice Voucher Program (HCVP), as well as federal and state entitlement programs
- Excellent verbal and written communication skills
- Strong organizational, computer, and problem-solving skills
- Flexibility to deal with scheduling changes
- Valid driver's license and properly insured personal vehicle
- Bilingual ability required (particularly Spanish or Portuguese)
Preferred Qualifications
- Associate's degree in psychology, social work, or related field
- Bachelor's degree in psychology, social work, or related field
Compensation
$51,896–$62,276 annually. This pay range represents the base annual full-time salary for all positions within this job grade. The actual salary offered will depend on factors such as experience and other job-related qualifications.
Benefits
Medical, dental, vision, life insurance, paid time off, retirement options, parking stipend, flexible work hours, education reimbursement, onsite fitness classes, and volunteer days.
How to Apply
Apply through the RIHousing careers portal.
